Resilience Supports a Positive Patient Experience
We live and work in uncertain times. It’s impossible to avoid unforeseen challenges and setbacks that disrupt the status quo. Change is a certainty, so it’s best to embrace it and strive for resiliency...
View ArticleI’m not a victim. Bad things & nasty people surround me!
We all have our hot buttons and energy-zappers. For me it’s the victim-thinkers, particularly those with a flair for the dramatic. (Picture Eeyore with drama queen tendencies.)The biggest problem with...
View ArticleEngaged, Empowered & Energized! Bring Your Triple Threat to the Patient...
Who delivers the best, most consistently positive patient experience? People who are engaged, empowered and energized. And the good news is that all three of those traits are within your grasp. If you...
View Article
More Pages to Explore .....
